Frequently Asked Questions
3) Getting Started
How do I get started?
Step 1: Submit your restaurant information here
Step 2: we will review your application request
Step 3: Once approved, our friendly agent will call you and explain the details of the partnership
Step 4: Fill up the contract via the link in the email to complete your registration
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How much does foodpanda charge?
The commission charge will be disclosed by our friendly agent after your application. The commission offered will allow us to improve our services, technology and operations for vendors and customers alike. We also evaluate the commission based on several factors such as:
- Brand equity
- Number/location of outlets you have
- Cuisine type
- Average basket size
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Is your commission rate inclusive of GST?
The commission rates offered are NOT inclusive of GST. As foodpanda is a GST-registered company, GST will be applicable on our commission rates.
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Is there any other charges involved?
There is a S$100 setup fee (one-time only) deductible in your first billing cycle, a monthly data charge of $10 for the sim card as well as a monthly platform performance fee of up to $50 (depending on your monthly gross food value revenue).
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After completing the paperwork, when can we start receiving orders?
The onboarding process will take about 3 to 5 working days from the time you sign the contract and send us your complete delivery-optimized menu. There should be no further changes made to the menu to avoid delay in your onboarding.
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Meanwhile, do look out for the delivery of the onboarding package (Sunmi device and foodpanda decal, etc) as well as an email with your Vendor Portal Login details. You may also watch the training guide on how to operate the device here.
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Does your contract bind me to being exclusive with foodpanda? Can I still partner with other delivery providers?
No, unless otherwise stated in the contract.
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Is there any contract period?
Our partner agreements are open-ended and do not carry any contract period. If either parties wish to terminate the partnership due to any particular reason, a written notice of 1 month has to be served.